About our roles:

We have a very small and intimate family like crew and our passengers love that warm family feeling when they jump onto the ferry... so do we.

We're running all year around but there is no secret that the summer is our busiest time of year and when we have the most amount of work available. Early-Mid spring is when we usually hire staff so we have time to train everyone up ready for the season kicking off in November.

For all roles we require all our staff to have exceptional communication and customer service stills with an outgoing personality as all roles require public speaking and entertaining of our valued customers.

TOUR GUIDE/DECKHAND

St Kilda Ferry is looking for a Tour Guide/Deckhand to join our team.
The role will commence in March, Hours will be 10-20 hrs. More hours may be available for the right candidate especially in the late spring and summer months.

Duties will include but not limited to:

● Onboard commentary and entertainment of passengers during Penguin Cruises
● Customer service
● Ticket sales and onboard purchase
● Working under direction of the Master and Operations Manager
● Maintenance and cleaning of the vessel
● Daily set up and pack down of ticket stand
● Safety briefings
● Lines work- tying up vessel and lowering and stowing of gangplanks

About you:
● Provides exceptional customer service by having excellent communication and interpersonal
skills
● Demonstrates excellent public speaking skills
● Ability to engage with guests on a personal level
● Willingness and enthusiastic to learn and follow St Kilda ferry’s Operational procedures
including OH&S
● Demonstrates a high level of attention to detail
● Ability to work harmoniously within a small team
● Availability to work evenings, weekends and public holidays
● Be well presented and possess a friendly and professional approach
● Highly motivated and energetic - ready to learn

Essential:
● Proven ability to deliver exceptional customer service

●Outgoing personality
● Confidence in public speaking
● Hold or willing to obtain a Victorian RSA

How to Apply:
Send your cover letter and resume to ashkr@stkildaferry.com.au detailing your skills and experience,
and why you would like to join our team. Please also include the role you’re applying for in the
subject of the email.

We are currently taking expressions of interest for a Skipper. Please send through your resume and cover letter if interested. Starting in Feb-March
COXSWAIN/Skipper

Duties include but not limited to:
● Vessel operation
● Crew management
● Vessel maintenance
● Customer service
● Ticket sales and onboard purchase
● Onboard commentary
● Work under direction of Operations Manager

About you:
● Provides exceptional customer service by having excellent communication and interpersonal
skills
● Demonstrates excellent public speaking skills
● Ability to engage with guests on a personal level
● Understands and has a commitment to adhere to all St Kilda Ferry operational procedures
including OH&S
● Demonstrates a high level of attention to detail
● Ability to lead and work harmoniously within a small team
● Availability to work weekends and public holidays
● Be well presented and possess a friendly and professional approach
● Highly motivated and energetic
● Experience operating a twin jet vessel (preferred)
● Experience operating in the local area (preferred)
● Hold a current RSA (or willing to obtain)

Essential:
● Valid Coxswain Gr 1 NC Certificate of Competency
● Valid First-aid and CPR
● Highly developed interpersonal and solution focused skills to provide excellent customer
service
● Strong verbal communication skills
● Experience working well in a small team